Terms & Conditions of Sale or Hire

                ITEM(s) RETURNS POLICY:

 *  Items must be returned unused , with all original packaging material within 14 working days of purchase

 *  Items must be unused and in a saleable condition

 *  Items such as wigs, make-up , teeth or underwear must be returned unopened and unused with the tamper seals in place where tamper seals  are provided.

 Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.

We do not refund return shipping costs, (EXCEPT in the cases below), - Please see the section below called ADDITONAL TERMS . It is your responsibility to return items to us ; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed for 1st class. STAR Costumes cannot be held responsible if anything is lost, stolen or damaged in transit.

Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account  after we have notified them of a refund. Please note that if a refund is requested after 60 days on any commissioned item, that the refund shall be at STAR Costumes discretion in accordance with your rights as a Consumer. Please just login as a customer and click on the portal for your refund and pay the £1.00 fee ( returnable with your refund). You will then receive your returns form by email which we need filled in , completed and emailed or posted back to us. Then we will refund your returned item(s) within 14 days of when we receive them.  Many thanks.

None of the above affects your  statutory rights.

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     Dispatch / Delivery

We may dispatch your order in a number of  instalments and each dispatch is a separate contract and is not connected  to any other dispatch

 PAYMENT ; 

 We will validate your credit/ debit card before accepting your order. We won't accept your order if your card is declined during any stage in the order processing. We will try to contact you if your card is declined after you have placed your order but we may not be able to do this.

 We take reasonable care to protect the confidentiality of your payment card details but STAR Costumes is not liable if these details are intercepted by and used by a third parties through no fault of our own. This however, is a secure payment site and we are PCI Compliant , meaning that we do not handle specific card details nor have actual access to them. All transactions are handled safely within the electronic payments Off Site system.

We no longer accept cheques. If you are returning an item and/or sending a design , please send it to our Volunteer, Miss Kenny  to : Mr. B. Wickins, 108 Cemetery Road, Porth, Mid Glamorgan, South Wales, United Kingdom. CF39 0BH  

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 OUR PRICES 

 The prices quoted on our website are subject to  change from time to time. The current price shown on our website is the price you will be charged. Any variation to the price shown will be confirmed by us in writing  before your order is accepted by us. The prices shown against each item  does not include postage or packaging charges. These are shown separately.

 Further details of our policy here are printed on the back of your invoice/ delivery note .Thank you.

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ADDITIONAL  TERMS:

Customers are recommended to order at least 2-3 days before the item is needed. Some items are non-refundable, like, for example,hosiery, stage make-up or underwear. This is due to hygiene reasons and such items are dispatched to you the customer, in sealed packs, and if the seals are broken or opened upon return of these items,then they cannot be refunded and are unreturnable to us.

We have a goodwill policy of helping customers with return postage.We often pay 30% ( in cases where we have not charged postage for dispatches) and up to 100% of the return costs. We pay this upon return of the item first (where the customer initially pays the return cost, and we reimburse it) . The only exceptions to this are: 

a) if the items being returned are not presented to us in a saleable, decent condition (for instance, if the package is torn and the items have been badly damaged as a result)

b) if the items have, in fact not been returned at all

c) if there was a failure on the customer's part to enter his or her company's or individual's correct postal and customer details at the checkout gate (time of ordering)

d) we do not imburse delivery costs at weekends - only from Monday to Friday inclusive, during any week

e) If the items are in dispute, beyond our control , we cannot refund them. A reason will be provided to the customer on receipt of the returns form.

Postal fees are deducted from any refunds for items not returned to us within 14 days. We aim to make refunds inside 14 days of your item being returned to us. Any returned items not displaying the information required  on the returns form will cause an unavoidable delay in the returns process.

The cancellation period starts on placement of your order and ends 14 days from the receipt of your goods. If you, as the customer, change your mind after purchase, there is no automatic right to return the goods to us, but we do listen to you and are willing to offer alternatives or refunds, or refunds as appropriate. The items are on display and in an emailed contract of  transaction with agreed terms. This is done before the goods are dispatched. The items are sold as pictured on our sales website here: https:/startheatrecompany.uk, so any refunds need to be addressed via logging in as a customer and returning your completed RETURNS FORM to us.

PLEASE NOTE :

A NON-COMPETE or DISCLOSURE ORDER FORM  must be signed with the purchase document if you are a Competitor or in the same trade as STAR THEATRE/STAR COSTUMES and if you require special permission garments. Details are on the shop pages. Please register on the site here as a new user and we will email you the forms. We look forward to doing business with you.