Cancellations or Refunds Portal (FREE upon completion)
HIRE OR BUY - PRICES are shown separately
Cancellations or Refunds Portal (FREE upon completion)
If you change your mind on a commission or need too many changes (i.e. change your delivery / collection date more than once),for an item you have ordered, use this portal for a refund up to 60 days from your order date. Please note that any cancellations ( of Commissioned goods only) AFTER the 60 days will be at STAR COSTUMES' discretion but generally we are very flexible to your needs as a valued Customer.Please Pay £5.00 for this service which is refundable with your Cancellation refund total.
Just use your order number and/or email us a copy of your receipt here at checkout, or to email: [email protected]. Your refund will reach your account within 7 days upon receipt of any finished items we have delivered. If there has been no delivery, then the refund will be subject to the issuing bank's processing times for re-funding. Thank you.